Problem

The effective management of a workforce is essential for an efficient, competitive and profitable business. How can a busy organisation monitor and record all activity of their workforce without additional administrative staff?  Or track and allocate work directly to a mobile workforce without expensive hardware? If staff are paid for their time and attendance such as consulting services or cleaning services, they rely on accurate and timely timesheet completion. The typical process of administering such timesheets is often manual and prone to error.

Solution

Boomerang is able to enable the monitoring and issue of multiple jobs to staff using intelligent SMS, where they can clock on and off each allocated job. They can reply with regular updates, reject jobs, and work be allocated automatically to other staff. All sub-contractors and temporary staff can now be integrated into an automated workflow, without the need to issue specialist equipment.

Boomerang SMS guarantees that a message received only updates the database relevant to the task allocated. Unlike PDAs, user training is not required, and any mobile phones can interact via Boomerang's intelligent SMS.

How it works

Companies can easily monitor and track progress of their mobile staff through the use of intelligent SMS. The company can send messages prompting an update on specific jobs to their entire mobile workforce. The company database will send these messages through Boomerang Intelligent SMS.

When a member of staff replies, Boomerang matches the response to the original message sent and is then delivered to the database where it matches the response to the relevant task.

By enabling your database with Boomerang intelligent SMS your company will gain the following benefits:

  • Efficiency GainAutomation enables management clear visibility of all staff operations, allowing more activities to be completed within a shorter time-frame.
  • Customer ExperienceTasks are not lost since any break in a workflow process can be escalated which verifies each business process is complete. Ensuring all clients are satisfied and all jobs are successfully completed.
  • Business CaseThe full cost of a PDA can be in the region of £1500 per year and requires training. Using an operations centre to allocate work and manually update progress is an expensive. Boomerang enables a faster, easier and inexpensive method of communication.