Boomerangs intelligent SMS solution is patented to allow any mobile device to fit into your business needs, with our unique two way intelligence.
Threading communications to drive
automation into business process
What is Boomerang?
Boomerang’s patented technology enables any mobile device to be integrated into business processes. Embedding intelligent communications into workflow empowers organisations to complete stakeholder transactions automatically, increasing choice and reducing costs.
• Smart messaging: One-way, two-way and intelligent two-way messaging
• Multi-channel communication: Email, text and voice
• Automated: Threaded two-way messaging as part of an intelligent business process
How can it help me?
Boomerang is a ground-breaking technology that makes it simple to automate the time-consuming and mundane processes that can dominate business.
Instead of just sending SMS appointment reminders, Boomerang is able to update diaries with the inbound SMS confirmation or rebooking request, even going as far as offering a cancelled appointment time to a customer on the waiting list. A company can send multiple job requests to a group of engineers who then respond to the cases that suit them regardless of the order in which the original job messages were sent. Boomerang accurately matches the engineer with the jobs they have accepted and can track their progress through responses that update an existing database.
This enables organisations to manage by exception – attending only to the responses that fall outside the preconfigured workflow.
What are the benefits?
• Improved efficiencies
Reduce costs and resources, create auditability and accountability.
• Improved customer experience
Remove the inconvenience of call centre queues and make your organisation instantly accessible to stakeholders via their preferred communication channels.
• Improved customer reach
Ensure key stakeholders always receive the right information at the right time by utilising multiple communication channels.
• Minimal capital outlay
Using tried and tested technologies and the device agnostic nature of Boomerang minimises the cost of user training and specialist equipment.